Privacy Policy

At Mosaic Medical we adhere to the principles of the Data Protection Act 2018. We do not share personal information with third parties unless we have your permission or are required by law to do so.

How do we collect information?

When visiting our website we use a third party service, Bluehost Ltd, who publish and host our website, to provide information on visitor statistics.

Mosaic Medical uses cookies to ensure that we give you the best experience on our website. The cookies help the website keep track of your visits and activity. No personal information about you is stored in the cookies. A cookie is a small piece of data sent from the website and stored on the user’s computer by the user’s web browser while the user is browsing.

What information do we collect?

When registering for our services we collect personal and health related information. This information is supplied by you when entering data on our website or filling in questionnaires. We also collect information during consultations with you. These consultations could be in person, video call or by telephone and includes email correspondence.

Why do we collect your information?

We use your information to help us fully understand your health concerns so that we can provide medical services tailored to your needs. The information may be shared with our carefully chosen partner laboratories, nutritional therapists and health coaches with whom we may need to discuss your test results for purposes of interpretation.

Information may also be shared if:

You agree with us sharing your test results and/or reports with your GP.

We think it advisable to refer you onto other healthcare professionals. This will be discussed with you.

Requested by Care Quality Commission (England) or Care Commission (Scotland) upon inspection. The CQC/Care Commission assess safety and quality of the services offered by the clinics we work from.

How do we store and protect your information.

We are committed to protecting and respecting your privacy.

We collect, process and store your information using a UK-based platform called Jump. Please view their GDPR and privacy policy here: https://www.usejump.co.uk/privacy and https://www.usejump.co.uk/terms

Do you have access to the information we hold.

In accordance with the Data Protection Act 2018 and Access to Health Records Act, patients may request to see their medical records. Requests should be made by email to hello@mosaic-medical.com.

In compliance with GDPR, patients have the right to:

Access all of their information plus any other content that forms part of the patient record, including notes and expect to be able to read them and understand what they mean without expert medical knowledge.
Know if their personal information has been forwarded to a third-party (like a fellow healthcare professional, consultant, insurer or school).
Have any invalid information we hold about them corrected.
Apply to have their personal data deleted.
Ask us to refrain from further use (or processing) of their information.
Receive their information in an open electronic format.
Be notified if critical information about them is inappropriately accessed.

Do we use AI tools?

We use AI-assisted tools to help with some administrative and marketing tasks, such as reviewing website and social media engagement and helping plan email newsletters. These tools are never used to access, process, or make decisions about your health records or clinical information — that data is held separately on our clinical platform (Jump), which no AI tool has access to, and all clinical decisions are made by your practitioner. Where an AI tool is used on marketing data, such as newsletter engagement statistics, this is limited to internal review and is not used to make automated decisions about you individually.

This privacy policy is subject to change without prior notice. It was last updated 10th August 2026